Privacy Policy

InclusiMind Privacy Policy

Effective Date: 01/08/2024

1. Introduction

At InclusiMind, we are committed to safeguarding the privacy of our clients, website visitors, and users of our services. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, use our services, or visit our website.

By using our services or accessing our website, you agree to the collection and use of your personal information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, address, email, phone number, date of birth, and other identifying details.
• Health Information: Information about your mental health, medical history, or any other health-related information you provide during therapy sessions or assessments.
• Payment Information: Credit/debit card details, bank information, and billing details to process payments.
• Technical Information: IP addresses, browser type, operating system, and details about your use of our website (e.g., pages viewed, date and time of visit).
• Communication Records: Records of correspondence with us, including emails, phone calls, and messages through our Client Portal.

3. How We Use Your Information

We use your personal information to:

• Provide mental health services and therapy sessions.
• Maintain communication and manage client relationships.
• Process payments for services.
• Ensure the security of our website and Client Portal.
• Improve and personalise our services based on client feedback.
• Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We rely on the following legal grounds for processing personal data:

• Consent: By using our services, you consent to the processing of your personal data for the purposes outlined in this policy.
• Contractual Obligation: We may need to process your information to fulfill the contract of providing you with our services.
• Legal Obligations: In some cases, we may be required by law to collect and store certain data.
• Legitimate Interests: We process your data to improve our services, communicate effectively, and ensure the safety of our staff and clients.

5. Confidentiality and Safeguarding

At InclusiMind, confidentiality is a cornerstone of our services. All information shared during therapy sessions is confidential. However, there are exceptions to confidentiality in certain circumstances, including:

• If there is a risk of harm to yourself or others, particularly children or vulnerable adults.
• If you are involved in activities such as terrorism, people trafficking, or drug trafficking.
• If required by law or court order, we may disclose your information to relevant authorities.

In these cases, we will attempt to discuss the disclosure with you before sharing any information with third parties unless doing so would increase risk.

6. How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorised access, alteration, or disclosure, including:

• Secure servers and encryption technologies for data storage.
• Regular security audits and reviews of our systems.
• Limited access to your personal data by authorized personnel only.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your personal data will be securely deleted.

8. Third-Party Service Providers

We may use third-party service providers to help deliver our services, including payment processing or IT support. These third parties are required to adhere to strict data protection and confidentiality agreements, ensuring your data is safeguarded.

9. Your Rights

You have several rights regarding your personal data, including:

• The right to access, correct, or update your personal information.
• The right to request the deletion of your data.
• The right to withdraw consent at any time where we rely on your consent to process your data.
• The right to object to our use of your data or request restrictions on its use.

If you wish to exercise any of these rights, please contact us at info@inclusimind.co.uk

10. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. If we make significant changes, we will notify you through the website or via email. Your continued use of our services or website after any changes to this policy will constitute your acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

InclusiMind CIC
235 Earls Court Road SW5 9FE
info@inclusimind.co.uk
020 8156 6686